✅ The rates shown on the website and the rates received via private message or WhatsApp are valid only on the day they are quoted.

✅ Rates apply specifically to the service requested, otherwise rates may vary.

✅ A reservation is considered complete when you have a confirmation number and the corresponding charge has been applied.

✅ By booking, you are authorizing us in writing and / or verbally to use your credit card to make the payment and you are confirming your knowledge and acceptance of our reservation, payment and cancellation policies.

✅ All reservations are subject to availability on the date your request is processed.

✅ Availability cannot be guaranteed until full payment for the service is received.

✅ The service contracted under the Pay when boarding modality requires the applicant to generate a payment of 10% of the total cost of the transfer.

✅ To avoid delays, you must print your reservation folio and present it when you use the service for which you made the payment.

✅ If you wish to change or cancel your reservation, please contact us as soon as possible, by email to info@nicememoriesshuttlecancun.com or by calling +52 998 158 8421, indicating your folio number and your full name.

✅ We strongly recommend that you carefully read our cancellation policies. Any changes to the reservation are subject to availability and possible changes in rates.

✅ Changes in Departures can only be applied free of charge if they are requested 24 hours before your pick-up time and within customer service hours from 7 am to 11:00 pm Cancun, Q.R. time zone. (GMT-5).

Payment policies

✅ The total amount of your reservation will be charged immediately to your credit card and will appear on your account statement.

✅ For the payment of your reservation, we accept Visa or MasterCard credit cards. If you do not have any of these credit cards, you can send us a bank transfer, pay by bank deposit or through Paypal.

✅ In the case of payment via Paypal, a 10% commission will be applied to the final cost of your service.

✅ For more information please contact one of our Travel Agents by email to info@nicememoriesshuttlecancun.com or by calling +52 998 158 8421.

✅ The rates provided are in US Dollars, which are duly specified at the time.

✅ Dollars could be loaded in Mexican Pesos.

✅ In the case of another currency, the amount of the transaction will be converted to US Dollars at the exchange rate of $18.50 Mexican pesos. Please note that the amount listed on your credit card payment receipt may vary by up to three percent due to fluctuating international currency exchange rates.

✅ Our company Happy Diaz Transfers is not responsible for the fluctuation and acceptance of these policies.

✅ You acknowledge having been informed of the exchange rate fluctuation and agree to the corresponding charge in US Dollars or Mexican Pesos.

Our company, Happy Diaz Transfers, serves as an intermediary between the client and the provider of goods and services promoted on the site. Happy Diaz Transfers establishes commercial negotiations within its own standards of quality and service, such as, but not limited to: ground transportation and other activities related to tourism, such as tours and excursions, choosing only the most qualified and prestigious providers in the market. Despite this, Happy Diaz Transfers cannot assume any responsibility towards those who buy services on its website, for acts or omissions of the providers announced here, by virtue of which it has no control over their legal or personal relationship, equipment, operation or property.

✅ Happy Diaz Transfers reserves the right to refuse any client at any time.

✅ Any claim or written notices against Happy Diaz Transfers must be received no later than fourteen (14) days after returning from said trip.

✅ Happy Diaz Transfers is not responsible for any claim, cost or expense caused by personal injury or third party, accident or death, loss or damage of personal property, loss of pleasure, anger, disappointment, anguish or frustration, whether mental or physical. , as a result of the following:

✅ The acts or omissions of any other person other than Happy Diaz Transfers or its employees.

✅ Illness, theft, labor disputes, mechanical failures, quarantine, government actions, the weather, excess vehicular traffic derived from maintenance works, road repairs, vehicle accidents or any other type of accident or cause beyond the direct control of Happy Diaz Transfers.

✅ Failure of the client to obtain the documentation required for their trip, such as, but not limited to, passports, visas and certificates, in which case you are not entitled to any refund.

✅ If the Client does not follow the instructions including but not limited to the departure times of the airport, time and date of entry and exit in the hotels.

✅ Cancellation or change for any reason of the services offered. We reserve the right to cancel or change services at our discretion, we will try to substitute similar services. If we have to completely cancel your reservation, the responsibility of Happy Diaz Transfers is limited to supporting and justifying the cancellation through evidence.

✅ A full refund will not be possible in situations where the trip has to be cancelled, interrupted and/or deferred by Happy Diaz Transfers for reasons beyond its control (out of our control, such as, but not limited to, weather, hurricanes, earthquakes, acts of terrorism, etc.) and where Happy Diaz Transfers contractual obligations with its suppliers do not allow it to obtain reimbursement of the amount paid or payable to the supplier on behalf of the client. In any case, Happy Diaz Transfers at its discretion, may withhold 10% of the total amount paid for administrative expenses.

✅ Despite establishing close communication with the Happy Diaz Transfers providers that are advertised here, there is a possibility that the validity of some prices have expired or that the providers provide the rates with which our database is fed incorrectly. Despite this, Happy Diaz Transfers takes the precaution of verifying the rates that apply to each reservation. If the correct price is lower than the amount quoted, Happy Diaz Transfers applies the lower amount. If the correct price is greater than the stated amount, your assigned Travel Advisor will promptly contact you with the correct amount information, recording a reservation cancellation for disagreeing with the price increase, you waive Expressly hold Happy Diaz Transfers and its providers harmless from any liability or indemnity for inconvenience caused by said cancellation.

✅ Any cancellation request must be communicated in writing by email to our Customer Service Department, mentioning your reservation number at least 224 hours in advance.

✅ To cancel your reservation, you must contact the customer service department email reservations@happydiaztransferscancun.com with your reservation number and the reason for the cancellation.

✅ The refund is made with the retention of 10% of the total cost of the service as compensation for inconveniences caused by said cancellation.

✅ The account to which the refund is made will be the account from which the payment was received.

✅ The refund will be reflected after 20 business days once your request has been processed.